1. Request ESV number
You require an Erbe service ticket number (ESV) for your product to be submitted to the manufacturer service department. ´
You can request the ESV either by telephone via our service hotline or via the Online-form.
You can also specify further service and shipping options here.
2. Return form will be sent
You will receive a return form with your Erbe service ticket number (ESV) from us by email.
Please print out the return form and attach it when sending back.
3. Incoming goods
The return will be accepted in our incoming goods department in Tübingen and forwarded to the Erbe service center.
4. Service claim will be processed
Your claim will be processed in the Erbe service center Tübingen.
5. Outgoing goods
Once the service process is complete, we will send your product back to you.