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Service inquiry

You require assistance with a technical problem or a list of spare parts, are interested in the Erbe Service Partnership, or would like to take part in a service training?

Products

Data policy accepted

Manufacturer service

Would you like to submit your product to the manufacturer service?

Repairs are free if covered by warranty. Our General Terms and Conditions apply.

1. Request ESV number

You require an Erbe service ticket number (ESV) for your product to be submitted to the manufacturer service department. ´

You can request the ESV either by telephone via our service hotline or via the Online-form.

You can also specify further service and shipping options here.

2. Return form will be sent

You will receive a return form with your Erbe service ticket number (ESV) from us by email.

Please print out the return form and attach it when sending back.

3. Incoming goods

The return will be accepted in our incoming goods department in Tübingen and forwarded to the Erbe service center.

4. Service claim will be processed

Your claim will be processed in the Erbe service center Tübingen.

5. Outgoing goods

Once the service process is complete, we will send your product back to you.